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Brand: Guiders.pt

Question 1

Booking confirmation

Accepted Answer

After paying for your booking, you'll receive an email, to the email you provided, with your booking details. If you didn't receive an email please contact us at support@guiders.pt or message us at +351 920 043 375

Question 2

I'm running late to my activity. What do I do?

Accepted Answer

If you are running late to your activity please let us know by emailing us at support@guiders.pt or message us at +351 920 043 375.

Question 3

I want to cancel my activity

Accepted Answer

If you want to cancel your activity email us at support@guiders.pt or message us at +351 920 043 375.

Question 4

Cancellations and refunds

Accepted Answer

If you cancel your booking within the cancellation policy, your refund will be processed via the same payment method you used to book the activity.

If your booking doesn't go as planned or you are unhappy with your experience and would like to request a refund, please send us an email to support@guiders.pt or message us at +351 920 043 375 telling us the reason(s) why you'd like a refund. Refund requests are evaluated on a case-by-case basis.

In the unlikely event that we need to cancel your booking, you are always entitled to a full refund. If you've received a cancellation confirmation email from us, your refund will be processed via the same payment method you used to book the activity